TERMS AND CONDITIONS

Booking/Payment Terms: The payment for the booking needs to be done with the booking date latest upon arrival.

We accept payments in advance by bank transfer (IBAN). On site payments can be done in cash.

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Cancellation Terms: Booked services may be canceled via e-mail or telephone.
The following conditions apply for cancellations:

up to 30 days before arrival: 25%
29 to 7 days before arrival: 50%
7 days to the day of arrival: 100%

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Since it is an outdoor sport that is subject to weather-related influences, the organizer reserves the right to cancel the course for safety reasons or reasons of not being feasible. If the course can not run due to the weather or not within the prescribed framework and under the necessary conditions. There is no entitlement to reimbursement of the course fee. Lost Lagoon is not obligated to refund the course fee, if a customer wants to quit the course due to personal reasons.

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Contractual limitation of liability: Lost Lagoon assumes no liability for any monetary, factual or health damage arising in connection with the course/rent. Liability for damage caused by force majeure or weather influences and the provision of services is completely excluded, the course participant is not entitled to reimbursement of the costs.