TERMS AND CONDITIONS
1. Contracting Parties and Roles
The arrangement of watersports activities, accommodation and transfers is handled by the Swiss company: Pfister LL Watersports, based in Switzerland (hereinafter “Agent”).
​
The provision of the booked services is carried out exclusively by the local provider in Egypt: Lost Lagoon Egypt (hereinafter “Service Provider”).
The contract for the provision of travel and sports services is concluded directly between the customer and the Service Provider. The Agent acts exclusively as an intermediary and collection agent. It handles payment processing on the basis of a collection agreement and facilitates the contract between the customer and the Service Provider.
The Swiss company is not a tour operator and bears no responsibility for the provision of services on site.
2. Booking
​
Bookings are made individually via email or written communication.
​
The booking becomes binding only upon full payment received by the Intermediary.
​
Upon receipt of payment, a binding mediation agreement between the customer and the Intermediary, as well as a service contract between the customer and the Service Provider, comes into effect.
​
The Intermediary verifies the payment and forwards the booking to the Service Provider.
​
3. Prices and Payment
​
Prices are based on the quoted offer for each service (watersports activities, accommodation, transfers). No package deals are offered.
​
Payment: Advance payment by bank transfer to the Agent’s account.
​
Assignment of claim: The claim for the travel price has been assigned by the Service Provider to the Agent. Payment to the agent shall be deemed direct fulfilment of the obligation towards the Service Provider. The Agent has no obligation to provide services, but acts solely to process payments.
​
4. Cancellation Policy
Cancellations must be made in writing (e.g. by email). The following applies:
• up to 30 days before arrival: 25% of the total amount
• 29 to 7 days before arrival: 50% of the total amount
• from 7 days before arrival or in the event of a no-show: 100% of the total amount
The date of receipt of the cancellation shall be decisive.
​
5. Weather, Safety and Feasibility
As these are outdoor watersports that are dependent on weather conditions and safety considerations, the Service Provider reserves the right to cancel or modify courses or hire services for safety reasons, due to unsuitable weather conditions or force majeure.
​
If a service cannot be carried out for these reasons, no refund will be granted, provided that the performance was objectively impossible or unsafe and no reasonable alternative could be offered.
Cancellation by the customer for personal reasons also does not entitle the customer to a refund.
The Agent is not responsible for changes, cancellations or safety risks on site.
​
6. Liability
Participation in watersports activities is at the customer’s own risk. The customer is aware that watersports inherently involve increased risks.
Liability for the provision of the booked services (in particular watersports acitvities, accommodation and transfers) lies exclusively with the Service Provider. The Service Provider’s liability is governed by the law applicable at the place where the service is provided.
To the extent permitted by law, the liability of the Service Provider for slight negligence may be limited. Liability for intent and gross negligence remains unaffected.
​
The Agent is liable exclusively for damages resulting from a culpable breach of its agency obligations (in particular incorrect advice or incorrect transmission of bookings). The Agent’s liability for the provision of the arranged services, for personal injury or property damage, and for service disruptions on site is excluded. Mandatory statutory liability claims remain unaffected.
7. Customer’s insurance obligation
The customer is personally responsible for ensuring adequate insurance cover (e.g. accident, health and travel insurance) that also covers water sports activities.
​
The conclusion of such insurance is strongly recommended.
​
8. Changes to the scope of services
We reserve the right to make minor changes to the itinerary or schedule that do not significantly affect the overall nature of the booked service. Such changes relate exclusively to services provided on site and do not give rise to any claims against the Agent.
9. Applicable law and jurisdiction
​
Swiss law applies to the agency’s activities; the place of jurisdiction is the Agent’s registered office. Claims arising from the provision of services (e.g. accidents, on-site defects) are subject to the law and jurisdiction of the Service Provider in Egypt.
​
10. Severability clause
Should any individual provisions of these General Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.